Shipping policy

At Core Tidy Co., we want ordering everyday stationery to be straightforward and convenient. Whether you are stocking up on ballpoint pens, organizing your tasks with sticky notes, or choosing a spiral notebook for work, study, or personal planning, we aim to make the journey from checkout to delivery clear and dependable.

This Shipping Policy explains our shipping charges, order processing procedures, estimated delivery times, tracking information, and how we handle delivery problems.

This Policy applies to purchases made through https://www.coretidyco.shop/ and is administered by TY, INC.

1. Shipping Charges

We use a simple shipping structure based on the merchandise subtotal of your order.

Merchandise subtotal Standard shipping fee
$10.00 or more Free
Below $10.00 $5.99

The merchandise subtotal refers to the value of products in your shopping cart before shipping charges and applicable taxes, unless the checkout page states otherwise.

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

If a promotional offer provides different shipping terms, the applicable details will be shown at checkout.

2. Order Processing

After an order is submitted, it enters our order review and preparation process.

This process may include:

  • Confirming payment authorization.

  • Reviewing the shipping address and order information.

  • Checking the selected products and quantities.

  • Preparing the merchandise for shipment.

  • Packaging the order for carrier collection.

Our general processing estimate is 1–3 business days.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer during promotional periods, seasonal demand, inventory adjustments, or unexpected operational disruptions.

If additional information is needed to complete an order, our team may contact you using the email address provided during checkout.

3. Estimated Delivery Time

After an order has been processed and handed to the carrier, standard delivery generally takes approximately 5–10 business days.

This is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on:

  • Destination and carrier service coverage.

  • Carrier operating schedules.

  • Weather and transportation conditions.

  • Seasonal shopping demand.

  • Address accuracy.

  • Unexpected logistical disruptions.

The delivery estimate begins after the order has been processed and shipped. It does not include delays that occur before the carrier receives the package.

We will make reasonable efforts to provide accurate shipping information and fulfill orders within the time requirements imposed by applicable law.

4. Order Confirmation and Shipment Notifications

After placing an order, customers may receive an order confirmation email containing available purchase details.

When an order has shipped, a shipment notification may be sent with tracking information, if available.

Please review these communications carefully. If an order confirmation contains an incorrect address, product, or quantity, contact us as soon as possible.

An order confirmation generally acknowledges receipt of the order; it does not necessarily mean that the package has already been handed to the carrier.

5. Tracking Your Package

When tracking information is available, it may be provided through a shipment confirmation email or another order communication.

Tracking information may take some time to become active after the carrier receives the package. Initial tracking events may not appear immediately.

If tracking information has not changed for an extended period, or the package appears to be delayed, contact us at:

contactmail@coretidyco.shop

Please include your order number so we can review the shipment.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

  • Recipient's full name.

  • Street address.

  • Apartment, suite, or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Any additional delivery information requested during checkout.

An incomplete or incorrect address may result in delivery delays, failed delivery attempts, additional carrier charges, or return-to-sender handling.

If you discover an address error after placing your order, contact us immediately. We will make reasonable efforts to update the information before shipment, but an address change cannot be guaranteed once fulfillment has progressed or the package has been handed to the carrier.

7. Delivery Attempts and Package Receipt

Delivery procedures are determined partly by the carrier serving the destination.

Depending on the carrier service, a package may be delivered to the designated address, left in a suitable delivery location, or held for another delivery attempt or collection.

Customers should monitor tracking information and make reasonable arrangements to receive their packages.

If tracking shows that a package has been delivered but you cannot locate it, we recommend:

  1. Checking the front door, porch, mailbox area, or other usual delivery locations.

  2. Asking household members or neighbors whether they accepted the package.

  3. Checking with building reception or property management, if applicable.

  4. Reviewing the carrier's delivery information.

  5. Contacting us if the package remains missing.

We will review the available information and provide reasonable assistance with the carrier inquiry process.

8. Damaged Packages and Merchandise

We want your stationery to arrive in a condition suitable for its intended use.

If a package arrives crushed, torn, wet, or otherwise damaged, please inspect the contents when reasonably possible.

For damaged ballpoint pens, sticky note pads, or spiral notebooks, retain the packaging where possible and take photographs of:

  • The damaged external package.

  • The affected merchandise.

  • Any visible defects.

  • The shipping label, if relevant.

Contact us at contactmail@coretidyco.shop with your order number and a description of the problem.

We will review the matter and determine an appropriate resolution in accordance with applicable law.

9. Lost or Delayed Shipments

A package may occasionally be delayed or become difficult to track because of carrier disruptions, weather conditions, or other logistical issues.

If your package appears lost or has not arrived within a reasonable period after shipment, contact our customer service team.

We may review tracking information, carrier updates, and fulfillment records to determine the next steps.

Depending on the circumstances and applicable law, an appropriate resolution may include reshipment, replacement, or refund.

10. Incorrect or Missing Items

If you receive a product different from the one ordered, or if an item or quantity appears to be missing, please contact us.

Include:

  • Your order number.

  • The product you expected.

  • The product or quantity actually received.

  • Photographs of the package and its contents, if helpful.

We will review the order details and provide an appropriate solution.

11. Multiple Packages and Split Shipments

An order containing several stationery products may occasionally be fulfilled in more than one package because of inventory availability, packaging considerations, or shipping arrangements.

If this occurs, tracking information may be provided separately for each shipment when available.

One package arriving before another does not necessarily mean that the remaining products have been lost.

If an item has not arrived within a reasonable period after the first package, please contact our team.

12. Shipping Delays and Cancellation Options

We understand that timing can matter, particularly when customers are preparing supplies for school, work, an upcoming project, or an event.

If we become aware that an order cannot be shipped within the time stated or otherwise required by applicable law, we will provide the required notice and options.

Depending on the circumstances, customers may be offered the opportunity to:

  • Agree to a revised shipment date.

  • Cancel the unshipped order.

  • Receive a refund when cancellation is elected or otherwise required by law.

If an order cannot be shipped and a refund is legally required, we will process the refund within the applicable timeframe.

13. Shipping Restrictions

Shipping availability may depend on carrier coverage, product availability, destination, and applicable transportation requirements.

If we cannot fulfill an order to the address provided, we may contact the customer to discuss available alternatives.

If no reasonable shipping arrangement can be made, the affected order may be cancelled and refunded in accordance with applicable law.

14. Shipping Support

For questions about shipping fees, processing, tracking, delivery delays, address corrections, or missing packages, please contact:

TY, INC.
Attn: Coral Gabes
280 Chestnut Ave.
Westmont, IL 60559
United States
Email: contactmail@coretidyco.shop
Website: https://www.coretidyco.shop/

15. Policy Updates

We may update this Shipping Policy to reflect changes in shipping arrangements, fulfillment procedures, carrier services, or legal requirements.

The latest version will be published on this page with its updated effective date.

Thank you for shopping with Core Tidy Co. We appreciate your order and look forward to helping you keep your ideas, notes, and daily plans within easy reach.