Privacy policy

At Core Tidy Co., we understand that online shopping involves sharing information that helps us identify your order, arrange delivery, and respond to your questions. We respect the importance of that information and aim to handle it responsibly.

Whether you are purchasing ballpoint pens for everyday writing, sticky notes for reminders, or spiral notebooks for work, study, and personal projects, this Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://www.coretidyco.shop/.

This Policy applies to the website and related shopping services operated by TY, INC.

1. Information We May Collect

The information we collect depends on how you use our website, complete a purchase, or communicate with our customer service team.

A. Information You Provide Directly

When you place an order, complete checkout, or contact us, you may provide information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if requested or supplied.

  • Order number and purchase details.

  • Products and quantities selected.

  • Messages, feedback, and customer service correspondence.

  • Other information you voluntarily provide when requesting assistance.

We use this information to process purchases, communicate with customers, and provide the services requested.

B. Order and Transaction Information

When you make a purchase, certain transaction-related information may be collected or generated, including:

  • Products purchased.

  • Order date and purchase amount.

  • Payment status.

  • Shipping and delivery details.

  • Return, refund, and cancellation records.

  • Transaction references and order identifiers.

Payment card details and other sensitive payment credentials may be processed by the third-party payment provider used at checkout. We do not intend to store complete payment card numbers or security codes on our own systems unless an applicable payment arrangement is expressly disclosed.

C. Technical and Website Usage Information

When you browse our website, certain technical information may be collected automatically through server logs, cookies, or similar technologies.

Depending on the website tools in use, this information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and links clicked.

  • Referring website or traffic source.

  • Approximate browsing duration.

  • Website performance and error information.

  • Security-related activity.

This information may help us maintain website functionality, understand general visitor behavior, and identify technical problems.

2. How We Use Information

We may use collected information for the following business and operational purposes:

Order fulfillment: To confirm purchases, verify payment status, prepare products, arrange shipment, and provide delivery updates.

Customer support: To respond to questions about ballpoint pens, sticky note designs, notebook formats, order quantities, shipping, returns, and refunds.

Website operations: To maintain shopping cart functions, checkout processes, account features, and general website availability.

Communication: To send order confirmations, shipping notifications, service announcements, and responses to customer inquiries.

Service improvement: To understand how visitors use the website, identify popular products, improve navigation, and make the shopping experience easier.

Security and fraud prevention: To detect suspicious transactions, protect accounts, and reduce unauthorized activity.

Legal and administrative purposes: To maintain business records, comply with applicable obligations, respond to lawful requests, and resolve disputes.

We will not use personal information for a materially different purpose without providing additional notice or obtaining consent where required by law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, or similar technologies to support normal website operations.

Depending on the tools implemented, these technologies may help us:

  • Keep products in your shopping cart.

  • Remember selected website settings.

  • Maintain checkout sessions.

  • Support website security.

  • Understand traffic and website performance.

  • Identify technical errors.

  • Measure promotional activities, if applicable.

You may manage cookies through your browser settings. Blocking certain cookies may affect shopping cart functions, checkout, or other website features.

Where required by law, we will provide appropriate notice and obtain consent before using non-essential tracking technologies.

4. How We Share Information

We do not sell personal information in exchange for money. We may share certain information with third parties when reasonably necessary to operate our business and provide requested services.

These parties may include:

Payment providers: To authorize transactions, process payments, prevent fraud, and handle refunds.

Shipping and delivery providers: To transport orders and provide tracking or delivery updates.

Website hosting and technical providers: To maintain website availability, store information, provide security, and resolve technical issues.

Customer service providers: To assist with customer communications or order inquiries, if such services are used.

Professional advisers: To obtain legal, accounting, compliance, or other professional assistance.

Government authorities and legal recipients: Where disclosure is required by law, court order, legal process, or an authorized government request.

Third parties receiving information for business purposes should be required to handle it appropriately and use it only for authorized purposes, subject to applicable agreements and law.

The actual providers used by the website should be verified and accurately reflected in this Policy before publication.

5. Payment Information and Security

Payments made through our website may be processed by third-party payment providers. Their handling of payment information is governed by their own privacy notices and security procedures.

We use reasonable administrative, technical, and organizational measures intended to protect personal information within our control.

For information concerning Illinois data security requirements, we aim to maintain reasonable safeguards appropriate to the nature of the information and the way it is handled.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending complete payment card details, account passwords, or other sensitive credentials through ordinary email.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy.

Retention may be necessary to:

  • Complete and document purchases.

  • Maintain order, shipping, and refund records.

  • Respond to customer inquiries.

  • Investigate disputes or suspicious activity.

  • Meet tax, accounting, and legal obligations.

  • Protect the security and integrity of our services.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal retention requirements.

7. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning personal information we maintain about you.

These rights may include:

  • Requesting access to certain personal information.

  • Asking us to correct inaccurate or incomplete information.

  • Requesting deletion of eligible information.

  • Obtaining a copy of certain information where required by law.

  • Opting out of certain communications or tracking activities where applicable.

  • Withdrawing consent when processing is based on consent.

To submit a privacy request, email contactmail@coretidyco.shop with the subject line Privacy Request.

Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before processing a request.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against customers for exercising privacy rights.

8. Marketing Communications

If we send promotional emails, customers may opt out by using the unsubscribe link included in the message or by contacting us directly.

Opting out of promotional messages does not necessarily stop essential transactional communications. Customers may still receive order confirmations, shipping updates, refund notices, cancellation communications, and customer service responses.

We will handle marketing preferences and unsubscribe requests in accordance with applicable law.

9. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take appropriate steps to address the information.

Parents or legal guardians who believe a child has provided personal information may contact us at contactmail@coretidyco.shop.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, shipping information pages, and other external resources.

These third parties operate independently and may maintain their own privacy policies and data practices.

We do not control every aspect of external websites and encourage customers to review the applicable privacy notices before submitting information directly to those services.

11. Information Processed in the United States

Our business address is in Illinois, United States. Depending on the services used to operate the website, information may be stored or processed in the United States or other locations where our service providers operate.

Where applicable law requires safeguards for international data transfers, appropriate measures should be implemented.

12. Illinois Privacy and Data Security

We aim to handle personal information in accordance with applicable federal and Illinois privacy, data security, and consumer protection requirements.

The Illinois Personal Information Protection Act includes data security obligations for covered data collectors concerning personal information of Illinois residents. We seek to maintain reasonable security measures appropriate to the information handled and applicable legal requirements.

Where a security breach triggers a legal notification obligation, we will follow the applicable requirements. <Cite refs={["turn620748search1","turn620748search5"]}/>

13. Changes to This Privacy Policy

We may update this Policy to reflect changes in our business practices, website features, service providers, or legal obligations.

The revised version will be published on this page with an updated effective date. Where significant changes require additional notice, we will provide notice in an appropriate manner.

14. Contact Us

For privacy questions, data requests, or concerns about the handling of personal information, please contact:

TY, INC.
Attn: Coral Gabes
280 Chestnut Ave.
Westmont, IL 60559
United States
Email: contactmail@coretidyco.shop
Website: https://www.coretidyco.shop/

We appreciate your trust and are committed to treating customer information with care and responsibility.