Contact information
At Core Tidy Co., we believe helpful customer service is an important part of a good shopping experience. Whether you have a question about ballpoint pens, need clarification about sticky note sizes, want to know more about spiral notebook specifications, or need assistance with an existing order, we welcome your message.
Our goal is to make communication clear, practical, and straightforward so you can spend less time searching for answers and more time getting things done.
1. Store and Business Information
Store Name: Core Tidy Co.
Website: https://www.coretidyco.shop/
Legal Business Name: TY, INC.
Business Address:
280 Chestnut Ave.
Westmont, IL 60559
United States
Return Address:
280 Chestnut Ave.
Westmont, IL 60559
United States
Contact Person: Coral Gabes
Customer Service Email: contactmail@coretidyco.shop
2. Customer Service Email
For general questions, order assistance, and customer support, please contact:
Our team can assist with matters including:
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Ballpoint pen styles, colors, and package quantities.
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Sticky note dimensions, colors, and sheet counts.
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Spiral notebook sizes, page counts, and binding details.
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Product descriptions and specifications.
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Product availability and order questions.
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Payment and order confirmation inquiries.
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Shipping charges and delivery estimates.
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Shipment tracking and delayed packages.
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Missing, damaged, or incorrect merchandise.
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Return and refund requests.
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Exchange and replacement inquiries.
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Privacy questions and website feedback.
For the quickest assistance, please include your order number whenever your inquiry concerns an existing purchase.
3. Order Assistance
If you need help with an existing order, please provide:
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Your order number.
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The email address used at checkout.
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The product name or description.
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A brief explanation of your question or concern.
For damaged or incorrect merchandise, photographs of the product and packaging may help us understand the issue and identify an appropriate solution.
Please do not send complete payment card numbers, account passwords, or other highly sensitive credentials through ordinary email.
4. Returns and Refunds
If you wish to request a return or refund, please contact us before sending any merchandise back.
For voluntary change-of-mind returns, products should generally be unused and in their original condition. Pens that have been used, sticky note pads with removed sheets, and notebooks containing writing or missing pages may not qualify for a voluntary return.
Our customer service team will review your request and provide the applicable return instructions.
Please do not mail a return package before confirming the return procedure with us.
5. Formal Business Correspondence
For formal correspondence, please use the following business details:
TY, INC.
Attn: Coral Gabes
280 Chestnut Ave.
Westmont, IL 60559
United States
Email: contactmail@coretidyco.shop
6. Customer Service Response Time
We aim to respond to customer inquiries within 1–3 business days.
Response times may vary during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.
Certain matters, such as carrier investigations, payment questions, or refund processing, may require additional time while we obtain information from the relevant service provider.
7. Official Website
For current product information, available merchandise, shopping details, and store policies, please visit:
Thank you for visiting Core Tidy Co. We appreciate every customer inquiry and welcome the opportunity to make your shopping experience clear, organized, and dependable.