Refund policy

At Core Tidy Co., we believe that the right stationery can make everyday tasks feel more organized and enjoyable. A dependable ballpoint pen helps capture an important thought, a well-placed sticky note keeps a reminder close at hand, and a spiral notebook gives ideas, plans, and creative projects a place to take shape.

We want every order to arrive in the condition you expect. If a product does not meet your expectations, this Return and Refund Policy explains how to request a return, replacement, or refund.

This Policy applies to purchases made through https://www.coretidyco.shop/ and is administered by TY, INC.

1. Return Request Period

Customers may request a voluntary return within 30 days after delivery.

For a standard change-of-mind return, the merchandise should generally meet the following conditions:

  • The product must be unused and in its original condition.

  • Packaging should remain intact where reasonably possible.

  • Pens must not have been used, refilled, modified, or damaged.

  • Sticky note pads must be unused, with adhesive sheets clean and intact.

  • Spiral notebooks must be free from writing, drawing, torn pages, removed sheets, or other signs of use.

  • Products must be returned with included accessories, packaging components, and other items supplied with the order, where applicable.

  • The order must be identifiable through an order number or other reasonable proof of purchase.

We understand that customers may need to open packaging to inspect an item. Reasonable inspection is acceptable, but products that have been written on, consumed, materially altered, or used may not qualify for a voluntary change-of-mind return.

These conditions do not limit any rights or remedies available for merchandise that arrives defective, damaged, incorrect, incomplete, or materially different from its description.

2. Product-Specific Return Guidelines

Because our stationery products serve different purposes, the condition of each item is considered when reviewing a return.

Ballpoint pens

Pens returned for a change of mind should be unused, unmodified, and free from ink leakage, scratches, or physical damage caused after delivery. Sets should include all pens and original components.

If a pen arrives with a damaged tip, ink leakage, a broken mechanism, or another manufacturing defect, contact us for assistance.

Sticky notes

Sticky note pads should remain unused, clean, and in their original condition for a voluntary return. Pads with removed sheets, damaged adhesive, stains, or signs of use generally cannot be accepted as change-of-mind returns.

If the adhesive does not function as reasonably described, the pads arrive damaged, or the package contains an incorrect quantity, please contact us.

Spiral notebooks

Notebooks returned for a change of mind should be unwritten, undamaged, and complete. Products with written or drawn-on pages, removed sheets, damaged spiral binding, or other signs of use generally do not qualify for voluntary returns.

If a notebook arrives with missing pages, defective binding, printing problems, or damage that materially affects its intended use, we will review the issue.

3. How to Request a Return

Please contact our customer service team before sending merchandise back.

Email: contactmail@coretidyco.shop

To help us process your request, please include:

  1. Your order number.

  2. The name or description of the product.

  3. The quantity you wish to return.

  4. The reason for the return.

  5. Clear photographs if the item is damaged, defective, incorrect, or incomplete.

Our team will review the request and provide instructions for eligible returns. Please do not send products to an address other than the return destination confirmed by our team.

4. Return Address

The business and return address provided for Core Tidy Co. is:

TY, INC.
280 Chestnut Ave.
Westmont, IL 60559
United States

Please contact us before mailing any return so that we can confirm the applicable procedure.

We recommend using a trackable shipping service and retaining your shipment receipt until the return has been received and resolved.

5. Return Shipping Costs

For voluntary change-of-mind returns, such as ordering the wrong style, deciding that a product is no longer needed, or changing a preference, the customer is generally responsible for return shipping costs.

If the return is necessary because we sent the wrong item or the merchandise arrived damaged, defective, incomplete, or materially different from its description, please contact us before arranging shipment.

We will review the circumstances and determine an appropriate return, replacement, or refund arrangement in accordance with applicable law.

Original shipping charges, if any, will be handled according to the reason for the return and applicable legal requirements.

6. Damaged, Defective, or Incorrect Products

We want customers to receive stationery that is ready for its intended purpose. If a ballpoint pen arrives broken, sticky notes arrive with defective adhesive, or a spiral notebook arrives with damaged binding or missing pages, please let us know.

When reporting an issue, include:

  • Your order number.

  • A description of the problem.

  • Photographs of the affected product.

  • Photographs of the outer packaging if it was damaged during delivery.

After reviewing the information, we may offer an appropriate resolution, including a replacement, repair where appropriate, partial refund, or full refund, depending on the circumstances and applicable law.

Customers are not required to accept store credit instead of a refund or other remedy where applicable law requires a different resolution.

7. Refund Review and Processing

After an approved return is received, we will review the merchandise and notify you of the outcome.

For approved voluntary returns, refunds are generally submitted to the original payment method within 5–10 business days after approval.

The time required for the credit to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds will generally be based on the actual amount paid for the eligible merchandise, subject to applicable adjustments permitted by law.

If an order is cancelled because it cannot be shipped, or another circumstance requires a refund under applicable law, we will process the refund within the legally required timeframe.

A refund required by law will not be replaced with store credit unless the customer freely agrees and applicable law permits that arrangement.

8. Exchanges and Replacements

If you would like a different pen style, sticky note design, or notebook format, please contact us to ask about available exchange options.

Exchanges are subject to inventory availability. If a direct exchange cannot be arranged, we may explain the return-and-repurchase process.

For products that arrive defective, damaged, or incorrect, we will review the issue and determine an appropriate replacement or other remedy.

Any exchange or replacement arrangement will be confirmed before it is processed.

9. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible at contactmail@coretidyco.shop.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been processed or handed to the carrier, cancellation may no longer be possible.

If the order has already shipped, you may contact us about the applicable return procedure after delivery.

If we cannot ship within the time stated or otherwise required by applicable law, we will provide the required delay and cancellation options, including a refund when legally required.

10. Promotional Purchases

If an order was purchased using a promotional code, discount, or special offer, an approved refund will generally be calculated using the amount actually paid for the returned merchandise.

If a promotion required the purchase of multiple items or a minimum order value, a partial return may affect eligibility for that promotion. Any adjustment will be explained before the refund is finalized and will be handled in accordance with applicable law.

11. Returns That May Not Qualify for a Change of Mind

A voluntary change-of-mind return may be declined when:

  • A pen has been used, modified, or damaged after delivery.

  • Sticky note sheets have been removed or used.

  • A notebook contains writing, drawings, removed pages, or signs of use.

  • Products are missing components or accessories because of customer handling.

  • Merchandise has been damaged after delivery through misuse or improper storage.

  • A return request is submitted outside the stated return period without an applicable legal basis for an extension.

These conditions apply only to voluntary change-of-mind returns. They do not remove any remedy available for defective, damaged, incorrect, or misdescribed merchandise.

12. Customer Support

For questions about returns, refunds, replacements, or order cancellations, please contact:

TY, INC.
Attn: Coral Gabes
280 Chestnut Ave.
Westmont, IL 60559
United States
Email: contactmail@coretidyco.shop
Website: https://www.coretidyco.shop/

13. Applicable Law and Consumer Rights

This Policy is intended to operate in accordance with applicable federal laws of the United States and the laws of the State of Illinois.

Nothing in this Policy is intended to waive, restrict, or replace any consumer protection, warranty, refund, or other right that cannot legally be excluded or limited.

Where mandatory law provides a customer with greater rights than this Policy, the applicable legal requirement will prevail.

14. Policy Updates

We may update this Policy to reflect changes in our products, fulfillment procedures, customer service practices, or legal obligations.

The latest version will be published on our website with its updated effective date.

Thank you for shopping with Core Tidy Co. We appreciate your trust and hope our stationery helps make your notes clearer, your plans easier to follow, and your everyday work more organized.